EMERGENCY SAFETY GUIDE

Storm Damage Electrical Safety: What to Do and Who to Call

Storms cause downed power lines, water ingress in consumer units, and surge damage to electrical installations. This guide covers the essential safety steps — who to call, how to isolate safely, and when you need a qualified electrician.

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10 min readUpdated 2026-05-18Andrew Moore, Founder of Elec-Mate

Written and reviewed by Andrew Moore, founder of Elec-Mate, against BS 7671:2018+A4:2026, IET Guidance Note 3 and the IET On-Site Guide.

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Key Takeaways

  • 1If you see a downed power line, stay at least 10 metres away, keep others away, and call 105 (the national power cut and emergency number) or 999 if there is immediate danger to life. Never touch or approach a fallen power line — it may still be live.
  • 2Water ingress into a consumer unit or distribution board is an emergency. Do not touch the board if there is visible water. Isolate the supply at the main switch only if it is safe to do so — otherwise wait for the DNO or a qualified electrician.
  • 3After a storm, a full inspection of the electrical installation may be needed — especially if the property has suffered water ingress, structural damage, or a lightning strike. An EICR will identify any damage.
  • 4The DNO (Distribution Network Operator) is responsible for the supply up to and including the meter. An electrician is responsible for everything after the meter — the consumer unit, circuits, and all fixed wiring.
  • 5Surge protection devices (SPDs) protect electrical installations from transient overvoltages caused by lightning strikes and switching surges. BS 7671 Chapter 44 sets out the requirements for SPD installation.
01 · Emergency Safety Guide

Storm Damage and Electrical Safety

Storms cause some of the most dangerous electrical situations homeowners and electricians encounter. High winds bring down overhead power lines, heavy rain forces water into consumer units and wiring enclosures, lightning strikes damage surge-sensitive equipment, and structural damage to buildings can sever or expose fixed wiring.

Knowing what to do — and what not to do — in the immediate aftermath of a storm can prevent serious injury or death. This guide covers the essential safety steps: dealing with downed power lines, water ingress in consumer units, emergency isolation procedures, and when to call the DNO versus a qualified electrician.

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02 · Emergency Safety Guide

Downed Power Lines — Call 105

DANGER — Downed Power Lines

  • Stay at least 10 metres away. Electricity can arc through the ground — do not walk near a downed line, even if it appears dead.
  • Assume it is live. Overhead lines carry 11,000V or more. Even low-voltage service cables carry 230V, which is lethal. Automatic re-closers on the network can re-energise a line without warning.
  • Do not touch anything in contact with the line. Fences, vehicles, puddles, and debris can all conduct electricity from a downed line.
  • Call 105 to report the downed line to your DNO. If there is immediate danger to life, call 999.
  • Keep others away. If possible, stand at a safe distance and warn people not to approach until the DNO arrives.

If you are in a vehicle that has a power line on it or touching it, stay inside the vehicle. The tyres insulate you from the ground. Call 999 and wait for the DNO to de-energise the line. Only leave the vehicle if it is on fire — in that case, jump clear (do not step out) and shuffle away with small steps to avoid step potential.

03 · Emergency Safety Guide

Water Ingress in Consumer Units

Water entering a consumer unit or distribution board is a serious electrical hazard. Storm damage to roofs, walls, or external enclosures can allow rainwater to reach the electrical installation.

  • Do not open the consumer unit cover if water is visible on or around the board. Water on live bus bars creates a shock and short-circuit risk.
  • Do not operate switches if the board is wet. Switching under fault conditions can cause arcing and further damage.
  • If the main switch is accessible and dry, switch it off to isolate the installation. If you cannot safely reach the main switch, call 105 and request an emergency disconnection at the cutout.
  • Call a qualified electrician to inspect the consumer unit and all affected circuits once the water source has been stopped and the area is dry enough to work safely.

A consumer unit that has been exposed to water will typically need to be replaced. Water causes corrosion of bus bars, terminals, and the contacts inside MCBs and RCDs, which may not be immediately visible but will cause failure over time.

04 · Emergency Safety Guide

Emergency Isolation Procedure

In a storm damage situation, you may need to isolate the electrical supply to make the property safe. The correct procedure depends on the nature of the emergency:

  • Main switch isolation — the main switch on the consumer unit disconnects the installation from the supply. This is the first action if the consumer unit is accessible and safe to operate. Turn the main switch to OFF.
  • Individual circuit isolation — if only one circuit is affected (for example, a socket circuit with water damage), switch off the relevant MCB or RCBO. This preserves power to unaffected circuits.
  • DNO disconnection — if the consumer unit is not safe to touch, or if the damage is to the supply side (meter, cutout, service cable), call 105 and request an emergency disconnection. The DNO will attend and pull the main fuse at the cutout.

Never touch electrical equipment while standing in water. If the property is flooded, do not enter it to access the consumer unit. Wait for the DNO to disconnect the supply at the cutout or the meter.

05 · Emergency Safety Guide

When to Call the DNO vs an Electrician

Understanding the boundary between the DNO (Distribution Network Operator) responsibility and your installation is important. The boundary is at the meter:

Call the DNO (105)

  • Downed overhead power lines
  • Damaged electricity poles or pylons
  • Damage to the service cable (underground or overhead)
  • Damage to the meter or cutout
  • Power cut affecting multiple properties
  • Emergency disconnection needed
  • Damage to substations or street cabinets

Call an Electrician

  • Water damage to the consumer unit
  • Circuits tripping after the storm
  • Burning smell from sockets or switches
  • Visible damage to fixed wiring
  • Exposed cables from structural damage
  • EICR required after storm damage
  • Consumer unit replacement needed

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06 · Emergency Safety Guide

After the Storm — What to Check

Once the storm has passed and the immediate dangers are addressed, a systematic check of the electrical installation is needed:

  • Check the consumer unit for signs of water ingress, burn marks, or damage to the enclosure.
  • Test the RCD by pressing the test button. If it does not trip, it has failed and must be replaced.
  • Check for any circuits that have tripped and will not reset — this indicates a fault on the circuit that needs investigation.
  • Inspect visible wiring, sockets, switches, and light fittings for damage, water staining, or discolouration.
  • Check outdoor installations — garden lighting, external sockets, EV chargers — for physical damage from wind or debris.
  • If the property has suffered significant damage, arrange an EICR to provide a formal assessment of the installation condition.
07 · Emergency Safety Guide

Surge Protection (SPDs)

Lightning strikes — even nearby strikes that do not directly hit the property — cause transient overvoltages that can damage electronic equipment, protective devices, and fixed wiring. Surge Protection Devices (SPDs) are designed to divert these transient overvoltages safely to earth.

BS 7671 Chapter 44 requires a risk assessment to determine whether SPDs are needed. In practice, SPDs are now required in most new installations and are strongly recommended for existing installations, particularly:

  • Properties in areas with frequent thunderstorm activity
  • Properties with overhead supply lines (more exposed to lightning-induced surges)
  • Properties with expensive or sensitive electronic equipment
  • Properties with fire alarm, intruder alarm, or telecare systems

For a detailed guide to SPD selection and installation, see the SPD Surge Protection Guide.

08 · Emergency Safety Guide

For Electricians: Storm Damage Response

Storm damage creates urgent demand for qualified electricians. Being prepared to respond quickly and professionally — with the right tools, certificates, and processes — sets you apart.

EICR on Your Phone

Complete post-storm EICR certificates on site. Document the damage, record observations, and send the report to the customer and their insurance company immediately.

Emergency Quoting

Use Elec-Mate's quoting app to provide an itemised quote for repair work on site. Consumer unit replacement, rewiring damaged sections, SPD installation — all priced and sent to the customer within minutes.

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