Company policies & procedures — Level 2 Communications & Career Practice

Sample questions

1. 01What is the purpose of a company Health and Safety policy?

   • ATo set out the company's commitment, organisation and arrangements for managing H&S — required in writing if 5+ employees (HASAWA s.2(3))
   • BTo name the responsible person on site on each working day (the fire marshal) — and to set out the roll-call arrangements, muster point and evacuation routes for the company's own office premises
   • CTo record the results of every test the company carries out (EICs and EICRs) — proof, on request to an HSE inspector, that all of its work meets BS 7671
   • DTo list the prices the company charges for each type of electrical work (a rate card) — a single reference, so that quotations stay consistent across the whole workforce

   Why: HASAWA s.2(3) requires a written H&S policy if you have 5 or more employees. It states intent (statement), responsibilities (organisation) and how it is delivered (arrangements).

2. 02A company's drug and alcohol policy is most likely to require:

   • ASelf-declaration by each worker at their induction, with the company taking no further action either way
   • BTesting of new starters at interview stage only, with no further screening at all once they have been employed
   • CZero tolerance with for-cause and post-incident testing, supported by an employee assistance referral route
   • DRandom testing of the whole workforce every Friday afternoon, with a verbal warning for a first positive result only

   Why: Most contracting D&A policies pair a clear zero-tolerance rule with for-cause and post-incident testing, and signpost confidential support — discipline alone doesn't address the root cause.

3. 03What is the purpose of an equal opportunities policy?

   • ATo set out how the company prevents discrimination and harassment based on the Equality Act 2010 protected characteristics
   • BTo set out how the company handles customer complaints and disputes fairly and consistently in each case raised
   • CTo set out the pay rates, the bonus structure and the overtime rates offered to every employee on the same basis
   • DTo set out the company's commitment to managing health and safety and its arrangements for site inductions and talks

   Why: An equal opportunities policy operationalises the Equality Act 2010 — protected characteristics, complaint route, training and consequences for breaches.