Free mock exam
Customer information — Level 2 Communications & Career Practice
Free topic-focused mock exam: 30 random questions from a pool of 31 on Customer information, drawn from the wider Level 2 Communications & Career bank. 35-minute timer, 70% to pass, worked explanation on every question. Use this when you've taken the full mock once and want to drill the topics you got wrong.
- Questions
- 30
- Time limit
- 35 min
- Pass mark
- 70% · 21/30
- Question bank
- 31
Free, no sign-up. Retake as many times as you like — different questions each time.
Sample questions
01A customer rings to add an EV charger to a quote you are delivering tomorrow. What is the best response?
- ATell the customer that it is too late to change anything at all, now that the quote is already printed and being delivered to them the following day
- BAdd the charger to the quote at no extra cost, to keep the customer happy on the day and to win the wider rewiring job when you deliver the quote tomorrow
- CFit the charger first and agree the price with the customer afterwards, once it is installed, commissioned and working properly on their vehicle
- DAcknowledge verbally, immediately confirm in writing as a variation with cost and time impact, and do not start until the variation is signed
Why: Variations need a written record. A verbal yes followed by a written variation (email is fine) protects both parties. Never start unpriced work without sign-off — it kills jobs.
02When handing over a completed installation to a domestic customer, what must you give them?
- AThe Electrical Installation Certificate, schedule of test results and the manufacturer's instructions / user guides for any equipment installed
- BA copy of the construction phase plan, the firm's health and safety policy and its public/employers' liability certificate for the customer's records
- CAn invoice and a receipt only, since the Electrical Installation Certificate is lodged with Building Control and is never issued to the householder/landlord
- DOnly a verbal explanation of what was done, with the certificate and schedule of test results held back until the invoice/final bill is paid
Why: BS 7671 Reg 132.13 and the EIC sections require certs, test results and manufacturer information to be supplied to the person ordering the work.
03A landlord asks for the EICR result. The installation is unsatisfactory (C1 / C2 codes present). How do you communicate this?
- AGive a verbal summary of the worst faults (the C1 items) only, and withhold the written report until the remedial work is quoted and paid for
- BSend the coded report straight to the tenants and the local authority (housing enforcement) first, leaving the landlord to decode it themselves
- CProvide the EICR, explain plainly which observations are coded C1 (danger present) or C2 (potentially dangerous), and the urgency to make safe
- DRecord the installation as satisfactory and list the C1 and C2 items as C3 (improvement recommended), so the landlord can let it at once
Why: C1 = danger present, immediate action required. C2 = potentially dangerous, urgent remedial. Honest plain-English explanation protects the customer, the tenants and you.
Common questions
Is the Customer information mock exam free?
Yes — 100% free, no sign-up needed. Questions are pulled at random from a substantial bank, with a worked explanation on every question after you submit.
Can I retake the mock exam?
Yes. Every attempt picks a different random selection and reshuffles the options, so each retake gives you genuinely new questions. No limit on retakes.
Does this count towards the real qualification?
No — this is independent practice material. To gain the actual qualification you need to sit the official assessment through an approved provider.
